Where do I find my payment advice?
You can access payment advice by logging into Oncore’s Online Portal. Your personalised login credentials and web link will have been issued to you in your welcome email.
You can reset your password via the login page, or once you have logged into the portal via the “Profile” menu option.
Once logged in, to view or download your payment advice go to:
“Reports” on the top menu
Select “Payment Advice” from the drop down options
Select to view or download payment advice
Payment advice is available for download from approximately 4pm on the day that the corresponding payment has been made.
The rate on my payment advice doesn’t match my contract?
If you are engaged as a PAYG worker, then the Ordinary Time Earnings (OTE) rate displayed on your payment advice is shown exclusive of the superannuation guarantee contribution component. Check to see if the rate on your contract includes superannuation.
If your contract with Oncore indicates that you are paying a fee to leverage some or all of Oncore’s services, then this fee is deducted from your rate as a pre-tax earning. Therefore, the rate that is displayed on your payment advice will be less the requisite Oncore fee.
I can see my payment advice online, but the funds aren’t in my account yet?
Payment advice is available for download from approximately 4pm on the day that the corresponding payment has been made. At this stage, the funds have been authorised and batched from Oncore’s account.
Payments are usually receipted by the receiving financial institution by the next business day. We would generally anticipate that you would have funds in your account the morning after your pay has been processed.