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  2. FAQ

FAQ

  • How to Reject a Timesheet via the Online Portal
  • How to Approve a Timesheet via the Online Portal
  • How to Submit a Timesheet via the Online Portal
  • How to Submit a New End Client via the Online Forms Process
  • How To Submit a New Contractor via the Online Forms Process
  • [Video] Contractor Onboarding process
  • [Video] How to set up the Oncore JobAdder integration
  • Frequently Asked Questions - JobAdder
  • Finding your Contract Register Report
  • Why is the amount listed on my approved timesheet different to what has been deposited into my bank account?
  • I'm on an hourly rate, do I include my lunch break as time worked?
  • I'm on a daily rate but have only worked a portion of a day, how do I record this in my timesheet?
  • What's the percentage of tax that is being deducted?
  • I've finished my registration process and Workpro just now, where can I find my timesheets to enter?
  • Am I eligible to claim business expenses through Oncore?
  • I get an error when trying to log into the online portal
  • My approver is away on leave, how do I change it to an alternative approver?
  • I need to change the timesheet that I just submitted
  • Where can I find my payslips?
  • What is the difference between a packaged expense and a client paid expense?
  • How to reset my password?
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